CASE•IT Guarantee:
Case•it feels so strongly about its products that we proudly stand behind the quality of everything we manufacture and sell.
CASE•IT WALMART RETURN PROCESS
In order to process a return, you must meet Walmart.com’s return window is 30 days, which begins seven days after an item’s ship date unless your product falls into one of the below categories. These products tend to have a shorter return window (usually 15 days).
Computers and computer and video game hardware
Printers
Camcorders and digital cameras
Digital music players
Tablets, cell phones, and e-readers
GPS units
Portable video players
Drones
If you are in the return window you can start a return by logging into your Walmart account from your mobile or desktop, or by contacting Customer Care. You can also return most Marketplace items to any Walmart store. If you are out of the return window please note that if your item has been defective within 10 Months of purchase, we do offer replacement as we guarantee all CASE•IT products for 1 school year.
CASE•IT Warranty:
Case•it knows that our customers depend on our binders every day, throughout the year. As such, our warranty extends beyond our usual 30-day return policy; all our products are guaranteed to last through the school year or for 10 months, whichever comes first.
If any of Case•it products should malfunction or break at no fault of the handler, we will replace that item. Please know coming soon is our chart on Taking Care of Your Case•it Binder for advice on proper maintenance and care of your Case•it product.
Note: This warranty does not cover any problem that is caused by abuse, neglect, heat, humidity, maintenance, or modification of the product. If it is determined that the problem is a result of any of the above, the warranty will become null and void.
If the item you received is different from what you ordered, we will exchange the item at no cost to you.
Note: The original purchase receipt is required for all warrantied items. Please email the below information to [email protected].
- Proof of purchase
- Item stock # and color
- Image of white tag with UPC (usually located inside)
- Image of the damaged part.
- Replacement ship to address.